Refund policy

We accept returns on unworn, unwashed, and unused items returned in original condition within 30 days of delivery.

To request a return, please contact us at info@versant.au before sending your item back.

Return conditions:

• the item must be unworn and unused
• the item must be returned in original condition
• the return request must be made within 30 days of delivery

We reserve the right to refuse returns that do not meet these conditions.

5. Non-Returnable Items

The following items are non-returnable unless faulty:

• made-to-order items
• pre-order items
• customised or personalised items
• final sale items

If a product is non-returnable, this will be stated on the product page.

6. Faulty or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery at info@versant.au with:

• your order number
• a description of the issue
• clear photos where relevant

If approved, we will arrange a replacement, repair, store credit, or refund depending on the issue.

7. Return Shipping

If the return is due to change of mind, the customer is responsible for return shipping costs.

If the item is faulty, damaged, or incorrect, Versant Studios will cover the return shipping cost where approved.

8. Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to a faulty or incorrect item.